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‎07-05-2024 08:18 AM

HP Recommended
Product: HP ENVY Laptop 13-ba1000 (1F4E1AV)
Operating System: Microsoft Windows 11

I am writing to talk about a problem with my HP ENVY laptop 13-ba1000 trackpad that is affecting its functionality negatively.

 

After 2 years of using this laptop, I have noticed that the trackpad coating had begun wearing off, and over the past year the problem has gotten worse with more use. Considering my laptop has premium specifications and as a loyal customer of HP, I expected it to have better durability for a longer period of time, making this incredibly disappointing. 

 

After contacting HP Care within the extended warranty that I paid for I was not offered a solution, and after seeing many other people with the same problem I am appalled at the quality. I urge HP to take this matter seriously and offer a real solution as I have not seen this problem with other companies. 

 

What can be done to fix this?

Category:
1 REPLY 1

‎07-05-2024 10:48 AM

HP Recommended

Trackpads are easily by dust particles as the finger moves over the surface. Fingernail are even worse.

Prevention Skins are available

 

Replacement video for DIY'ers

 

Go to the below site and enter your serial number
https://partsurfer.hp.com

look for the touchpad part.  Possibly L96805-001 but I am guessing and the color might be  different.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
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