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‎04-05-2020 10:36 AM

HP Recommended
Product: HP Notebook - 14-cf0013dx
Operating System: Microsoft Windows 10 (64-bit)

My webcamera (built in HP TrueVision) is blurry no matter what application I use to open it: Zoom, YouCam, Camera App, etc.

 

I've installed an updated BIOS, uninstalled and reinstalled the camera driver via device manager, updated Windows, and cleaned the camera lens. The image quality is absolutely horrible - none of these solutions have fixed the image quality.

 

Help?? Trying to work remotely the and image quality is impacting my ability to communicate with my teams.

 

 

9 people had the same question
1 REPLY 1

‎04-10-2020 02:12 PM

HP Recommended

@JMB210 Welcome to HP Community!

 

I understand that the HP TrueVision Camera is Blurry.

 

Do not worry. I will try to fix the issue.

 

As you have stated that you have already performed the troubleshooting steps.

 

I would suggest you perform the system reset and check for the issue.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

 

 

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