HP TrueVision HD Camera Not Connected

[HelpM3Pl34se]

Hello, can anyone help me? Why doesn't the WebCam or my laptop's built-in camera want to connect to my laptop? I've done a lot of the things that were suggested.

Some of the things I do are.

1. Recovery my laptop
2. Uninstalling and reinstalling the driver (Actually when I uninstalled the driver in "Device Manager" WebCam didn't want to appear in "Device Manager" anymore so I did a recovery my laptop)
3. Updating the driver (It's kind of stupid to do something like that. Because the WebCam can't connect and of course have to reconnect the device. But unfortunately, this device is an internal device. So I have to disassemble my laptop, but I am not very good at it.)
   
4. Solve the problem with the "troubleshooting" feature (When I use "troubleshooting", I only find a very minor problem and it says there is no problem with my WebCam. There are no other instructions. I was just told to ask "Microsoft Community" or leave, just that)
   

I've done it all, but the problem is still not resolved.

Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

Please answer my question. Because Google Meet is not working because of that problem.

And sorry for my bad English.

[praveen196]

@HelpM3Pl34se Welcome to HP Community!

I understand that the HP TrueVision HD Camera Not Connected.

In that case, I would suggets you perform the camera test and check.

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Camera and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

Please let us know the test result.

Try updating the computer, this will install the latest updates -

Step 1 Windows Updates -

1) In the search box, type, and open Windows Updates.

2) Check for updates.

3) If the updates are available, click on install and restart the computer.

Step 2 Install updates using HP Support Assistant

1. In the search box, type, and open HP Support Assistant. 
2. Check for updates. 
3. If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support Assistant installed, Click here to download the same.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[HelpM3Pl34se]

for  HP Notebook - 14-ac015tu?

[praveen196]

@HelpM3Pl34se

Thank you for the information. 

Please refer to the below link to troubleshoot the issue.

https://support.hp.com/us-en/product/hp-14-ac000-notebook-pc-series/7771392/model/8254654/document/c...

Have a nice day!!