HP TrueVision HD integrated camera not working

[Kath66]

I have an integrated camera which is not working.  My camera is listed under device manager.  I have tried updating the driver and restarting. 

In Device Manager > Cameras > HP TrueVision HD > Properties >

General - Currently, this hardware device is not connected to the computer. (Code 45)  To fix this problem, reconnect this hardware device to the computer.

&

Events - Device USB\VID_04F2&PID_B252&MI_00\7&1113ec8b&2&0000 requires further installation.

When I launch the camera App - I get a message "

We can't find your camera.  Check to be sure it's connected and installed properly, that it isn't being blocked by antivirus software, and that your camera drivers are up-to-date.  If you need it, here's the error code: 0xA00F4244<NoCamerasAreAttached>"

I have no outstanding Windows updates.  It did work last week, eventually, after a few updates and restarts.

I tried the HP Software and Driver Downloads, " We were unable to find drivers for your product" It is a few years old

I have Windows 10 Home Version 1909 OS build: 18363.815

Any help would be appreciated.

[Echo_Lake]

@Kath66

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Let's try this: https://support.hp.com/in-en/drivers/selfservice/swdetails/hp-pavilion-dv6-6c00-entertainment-notebo... Cyberlink YouCam Software.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Kath66]

HI,

Many thanks for the advice and response. 

I have downloaded the software as advised and it has made no difference.  If I open the camera app, I get the same message as detailed in my original post.

If I launch the CyberLink YouCam software,  it comes up with the following:

No webcam detected.  Try plugging in a webcam into your computer now.  If you are using an integrated camera, make sure that it is turned on.

I have tried a restart, no difference.

[Echo_Lake]

@Kath66

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/