HP Truevision HD Camera Stopped Working

[LadyLori610]

I have an HP Pavilion Notebook Signature Edition 17-g192nr running Windows 10 (64 bit).

I had students recording playing tests (I'm an orchestra teacher) on my laptop using the HP Truevision HD Camera and during a student's test, the screen went black. I couldn't see anything with the camera (video or picture).  I couldn't see past videos recorded or past pictures taken. 

Per advice I read from an old forum, I went to Device Managers and found the HP Truevision HD Camera and uninstalled it.  It didn't change anything however when I restarted the computer.

I don't know what to do to get the camera working again. It says the camera is working properly, but it obviously is not. Please help!

[Dvortex]

Hello, @LadyLori610 – Greetings!
 

Thanks for reaching out! I’d like to help 🙂

Going through your post, I see that you are facing issues with the Truevision camera on your HP Pavilion. Try the steps below to try and fix the issue:
 

• Click the bottom-left Start button on desktop, type device manager in the search box and tap Device Manager on the menu.
• Expand Imaging Devices
• Right-click on the webcam, and select "uninstall".
• Restart the computer. This will force the webcam driver to be reinstalled.

Now, try and use the webcam. If the issue persists, then the steps listed here: http://hp.care/2qe5IRJ

Let me know if that helps!

Good luck 🙂
 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[LadyLori610]

Hello Dvortex,

These steps didn't fix my problem.

[Dvortex]

Hello, @LadyLori610

Did you try the steps here: http://hp.care/2qe5IRJ  

If the issue persists, try to test the webcam using the YouCam application. You'll find detailed steps here: http://hp.care/2pdHNV8 

Please let me know if this resolves the issue, or if you require further assistance!

Cheers 🙂

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!