Hello my collegue recently upgraded firmware on our HP dock (to version F.37). After the upgrade DP and HDMI outputs stopped working. If I try to install the same FW version again (or older one) I received these errors:
HP USB-C Dock G4 Firmware Update
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Tue Nov 26 12:25:04 2024
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Graphics adapter initialization:
Auto scan graphics adapter (DDC2bi addr: 0x60)...
NVidia: Library not found!
AMD: Loading DLL... failed!
Intel [Intel(R) UHD Graphics 620]: Init done
Device GUID: 0x1000 [Local FP]... N/A
Device GUID: 0x100 [HDMI]... OK
.....................................
Graphics adapter initialization:
Auto scan graphics adapter (DDC2bi addr: 0x60)...
NVidia: Library not found!
AMD: Loading DLL... failed!
Intel [Intel(R) UHD Graphics 620]: Init done
Device GUID: 0x1000 [Local FP]... N/A
Device GUID: 0x100 [HDMI]... OK
.....................................
Current on-board info:
<Host > 0.0
New F/W Version: 0.60.0.42
<Port#1> Connection failed! (Error (11): Enabling AUX forwarding... Read back: NACK)
<Port#2> Connection failed! (Error (11): Enabling AUX forwarding... Read back: NACK)
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Tue Nov 26 12:25:20 2024
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[12:25:23.170] Start MCDP ISP...
[12:25:23.170] ISP on [Host]:
[12:25:23.170] Boot-code version:
On-board: v1.1
BIN file: v1.1
[12:25:23.293] ISP initialization... done!
[12:25:23.903] Loading ISP driver... started
[12:25:27.024] Loading ISP driver... done!
[12:25:27.024] Booting up ISP driver... started
[12:25:27.083] Booting up ISP driver... done!
[12:25:27.896] Get Flash ID... started
[12:25:27.913] Flash ID: 0xC212
[12:25:27.913] Erase App only (256K)
[12:25:27.913] Erasing flash (FFB1)... started
[12:25:30.167] Erasing flash... done!
[12:25:30.168] Writing App F/W... started
[12:26:36.568] Writing App F/W... failed!
ISP failed!
Error (11): Enabling AUX forwarding... Read back: NACK
***********************************************************************
****** ******
****** CCG4 Dock Solution ******
****** CCGx/HX3 and Billboard Unified Firmware Update Utility ******
****** Base Version 0.5 Tool Build 7 ******
****** ******
****** Test Release only ******
****** ******
***********************************************************************
Please power cycle the board at the end of operation for normal functioning!
Searching for Billboard Device . . .
Firmware Update Device Found!
Connected with Firmware Update Device.
*******************************************
***********************************************
BILLBOARD VERSION INFO
***********************************************
Billboard Firmware Version
--------------------------
Version : 0.1.0.24
***********************************************
DOWNSTREAM HX3 VERSION INFO
***********************************************
HX3 Firmware Version:
---------------------
Version : 0.10.7.183
***********************************************
UPSTREAM HX3 VERSION INFO
***********************************************
HX3 Firmware Version:
---------------------
Version : 8.10.7.183
***********************************************
CCGX VERSION INFO
***********************************************
CCGx Firmware Version Info.
CCGx Firmware-1 Version:
------------------------
Base Version : 3.0.0.762
Application Version : dk.0.13.4
CCGx Firmware-2 Version:
------------------------
Base Version : 3.0.0.762
Application Version : dk.0.12.39
Active Firmware : Firmware-1
CCGx Bootloader Firmware Version:
--------------------------------
Base Version : 0.0.0.58
Application Version : nb.0.0.1
Success with code: 0x0
Thank you for your help. Best regards. Adam Simek.
HP Recommended
