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‎06-17-2024 06:35 PM

HP Recommended
Operating System: Microsoft Windows 11

I wanted to upgrade the firmware on my HP USB-C G5 DOCK but firmware upgrade failed and now Dock is not powering on. I was using an IBM X1 extreme notebook for the upgrade as my office HP laptop has restrictions and requires elevated privileges to the upgrade. Anyway, Half way through the upgrade process screen flickered and the G5 Dock stopped supply power to laptop. Eventually I got the message that firmware upgrade failed. Now G5 will not power up no matter what. Is it totally dead or is there a way to revive/recover ?

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