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‎03-04-2022 09:45 AM

HP Recommended
Product: HP EliteBook 850 G7 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Have an HP G5 USB-C dock that the power button flashes with no devices plugged into it. Connecting devices (Monitors, keyboard/mouse dongle) and connecting to laptop does not change anything, light still flashes. Monitors do not respond. Using the correct 120w power supply as came with the dock. Verified AC power light is on. Was working fine until it was disconnected to move to different location. 

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6 people had the same question
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Accepted Solutions

‎03-04-2022 12:22 PM - edited ‎03-04-2022 12:22 PM

HP Recommended

UPDATE: After further troubleshooting, it appears it has a defective USB-C cable. I was able to replace it with a known good cable and the dock functioned normally. Sadly, this dock is only 2 years old and is already defective; and the warranty is only 1 year. 

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‎03-04-2022 12:22 PM - edited ‎03-04-2022 12:22 PM

HP Recommended

UPDATE: After further troubleshooting, it appears it has a defective USB-C cable. I was able to replace it with a known good cable and the dock functioned normally. Sadly, this dock is only 2 years old and is already defective; and the warranty is only 1 year. 

3 people found this reply helpful
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‎03-04-2022 03:04 PM

HP Recommended
@jboykin wrote:

...Sadly, this dock is only 2 years old and is already defective; and the warranty is only 1 year. 

@jboykin 

 

Did you say you moved it around ? Please take care when moving things around, even rocks.

 

Hope this makes sense.

 

Regards.

BH
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