• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎11-24-2023 04:55 AM

HP Recommended
Product: HP ProBook 640 G5 Notebook PC IDS Base Model
Operating System: Microsoft Windows 11

Hi guy i have an  HP ProBook 640 G5 with one usb c port on the side, im having a recurring problem with the usb power delivery function on the usb c port, in order for me to use the usb c port to charge my laptop I have to power off the machine, then press and hold the power button for 15-20 seconds, then the usb c port can charge the laptop, however, if the cable comes out and I put it back in again it will no longer be able to charge the laptop and i have to repeat the steps above to get it working again, this issue is not limited to my Laptop, i have seen countless reports of this issue on older and newer Machines, even on a brand new $1200 (R20,OOO) Hp Laptop machine i ordered for my client is suffering from the same thing, and i can confidently say Bios update is need to resolve this...HP can you please look into this and give us a permanent solution, this problem has been reported for years now...please do something. thank you

 

CHARGING

 

USB C Port Charging

 

NOT CHARGING

 

Usb C Port Not Charging

 

Category:
1 person had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.