HP Victus 15 display over USB-C issues on dock G5

[rzy]

I have been using the HP Victus 15 and another non-HP laptop with a HP G5 dock and 2 monitors. However every 2-3 days the Victus laptop fails to recognize the displays through the dock and keeps doing so until I reinstall BIOS a few times. Windows either detects no display or gives the notification "display connection might be limitted". This eventually goes away after updating the BIOS 3/4 or however many times it takes to recognize the diplays through the dock again. This is for version ROM version 8C2F. However during this process the dock works flawlessly with other laptops - basically its not a G5 dock problem. This issue is very frustrating and would love to hear from the support community to see weather this is an HP hardware/driver flaw and what I can do about it. 

[banhien]

@rzy 

The HP USB-C G5 dock and the HP Victus 15-fb2000 are NOT compatible.

Regards.

[rzy]

What makes you say that? I have been using it together for quite some time now. My issue is that it randomly stops supporting display over it, but begins to work again after a few BIOS re-installs. 

[banhien]

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@rzy wrote:

What makes you say that? ....

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@rzy 

They are NOT compatible, you can NOT use single cable setup.

Regards.

[rzy]

I'm not trying to use the dock for charging, just as USB and Dual Display hub. I have power connected separately as thats pretty clearly not supported. Is it still "NOT" compatible? I am currently using it in the "NOT" compatible mode per your response. I'm trying to understand why it is not compatible according to you and yet works.

The Victus 15 I own explicitly supports display's over USB-C, and the dock is suppose to do just that. So whats the issue here? Is there a bug in Victus hardware/firmware that causes a sudden loss of display connectivity over USB-C? Please elaborate? 

[banhien]

@rzy 

Please connect the dock to the following machines you will know what is compatible as I said

HP Elite x2 1012 G2, G4
HP Elite x2 1013 G1, G3, G4
HP EliteBook Folio G1
HP Elite Dragonfly
HP EliteBook 1030 G4
HP EliteBook x360 1030 G2, G3, G4, G7
HP EliteBook x360 1040 G4, G5, G6, G7
HP EliteBook 1050 G1
HP EliteBook 800 series G5, G6, G7
HP EliteBook 800 HC series G5, G6
HP EliteBook 840r G4
HP EliteBook 700 series G5, G6
HP ProBook 600 series G4, G5, G7
HP ProBook 400 series G5, G6, G7, G8
HP Probook x360 435 G7
HP ProBook x360 440 G1
HP Pro x2 612 G2
HP ZBook x2 G4
HP ZBook Firefly 14 G7
HP ZBook Firefly 15 G8
HP ZBook 14u/15u G5
HP ZBook 15/17 G5*
HP ZBook Power G7
HP ZBook Fury 15/17 G7*
HP ZBook Create G7*
HP ZBook Studio G7*
HP ZBook Studio x360 G5*
HP ZHAN 66 Pro 13/14/15 G2
HP ZHAN 66 Pro 14 G4
HP ZHAN 66 Pro 14/A14/15 G3
HP ZHAN 66 AMD Pro 14 G3

Regards.