HP Victus 15-fa0031dx – Motherboard Failure Immediately After Warranty – Request Warranty Exception

[abcd123463330]

Hello HP Team,

I own an HP Victus Gaming Laptop 15-fa0031dx (Product: 68U87UA, Serial: [edited]).
The laptop completely failed (does not power on) **immediately after the warranty expired**.

A repair expert has confirmed the **motherboard has failed**. After researching online, I found **many other Victus 15-fa0031dx users reporting the same motherboard issue**, which suggests this may be a **widespread product defect**.

I kindly request HP to escalate this case for a **Warranty Exception / Goodwill Repair (Quality Out-of-Warranty Exception)**.

i have alll proof if needed i bough it from local dealer

This failure happened with normal use, no damage. Since multiple customers are facing the same issue, I believe HP should take responsibility and cover this repair.

Please guide me on how to escalate this request to the regional team for approval.

Thank you,
[Your Full Name]
Lahore, Pakistan

[Hawks_Eye]

Hi @5CD2312R8N 

Welcome to the HP Support Community! We're here to help you get back up and running.

My sincere apologies for the inconvenience caused to you. We'd hate for you to be stuck in a situation like this. Because you matter to us.

Not to worry I'll do everything I can to help get this sorted for you.

I'm sending you a private message to guide you on the next steps.

To access it, click the private message icon in the upper-right corner of your HP Support Community profile, next to your name.

If this resolves your issue, kindly mark this post as "Accepted Solution" and click "Yes" if it was helpful.

Take care and have a great day!

Regards,

Hawks_Eye