-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
1
0
0
HP Recommended
Hi everyone,
I am having a persistent issue with the TPM 2.0 on my HP Victus 15.
The TPM status is completely stuck in "The module maintenance task is still running" instead of switching to "Ready for use".
Because of this, Windows 11 security features and specific game anti-cheats (like Vanguard/Ricochet) are blocking me.
What I have already tried:
Cleared and reset the TPM from Windows (tpm.msc)
Cleared the TPM directly from the BIOS
My BIOS is already updated to the latest available version (F.26).
Despite all of this, the status refuses to change and remains stuck in maintenance.
If anyone has encountered this specific bug on this laptop or if HP support has a specific firmware fix/tool to force-reset the TPM provisioning, please let me know.
Attached here also an image as evidence (which is in italian, my language)
Many thanks!
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
Didn't find what you were looking for?
Ask the community