HP Victus Hinge broken (Known Manufacturer Issue - No Help?)

[singto999]

I own an HP Victus 16 and experienced a display hinge failure caused by design - a well known manufacturing defect in this forum.

The damage occurred during normal use, without any drop, impact, or external force. The hinge broke out of the chassis and damaged the display. It keeps damaging it more currently.

After researching this issue, I found many identical cases reported online (HP Community, Reddit, repair videos), all failing at the same hinge location, which strongly indicates a systemic design flaw rather than user damage.

Laptop from the back, screen closed - right hinge broke out

I am requesting a solution - acknowledging this as a known issue. What is the next step to get this fixed asap?

Thank you.

[Deep_World]

Hi @singto999,

  

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you, Since the hinge is damaged.

To get you the best assistance, we need to take this conversation to a private chat. We're inviting you to a private message to protect your privacy and ensure that any sensitive information remains confidential. 

To access your private message, just click the little blue envelope icon on the upper right corner of your HP Community profile, next to your profile name. Alternatively, you can click on this link. 

You can use this link as well: 

Private Messages - HP Support Community

We're looking forward to helping you resolve this issue! 

Stay tuned, and thanks for your patience! 

Best regards,

Deep_World