HP Victus Keyboard Typing Wrong Characters – Need Help

[keerthana_t]

Some keys on my HP Victus laptop are typing incorrect characters.

Pressing Delete types 7

Print Screen types 3

Right Arrow types 1

I ran HP Hardware Diagnostics, and it confirmed these mismappings. Is this a hardware issue? What should I do next?

[zoey7886]

@keerthana_t, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Keyboard Issues on HP Victus Laptop! 

We're thrilled to have the opportunity to assist you and provide a solution.  

If your HP Victus laptop's keyboard is typing incorrect characters and the issue persists after running HP Hardware Diagnostics, it is likely a hardware issue. Here’s a step-by-step guide to address this problem:

Test the Keyboard:

• Use HP PC Hardware Diagnostics to complete a functional test of the keyboard and identify any problems with the hardware.
• Download the latest version of HP PC Hardware Diagnostics.
• In Windows, search for and right-click HP PC Hardware Diagnostics for Windows, and then select Run as administrator.
• Click Component Tests > Input Devices > Keyboard Test and then click Run once to begin the test.

Check BIOS Settings:

• Shut down the computer.
• Press the power button, and then immediately press the esc key repeatedly to open the Startup Menu.
• Press f10 to open the BIOS settings.
• Press f5 to load the default settings, and then press f10 to accept the changes.
• Restart the computer.

Update Drivers:

• In Windows, search for and open Device Manager.
• Click View, and then select Show hidden devices.
• Click the arrow next to Keyboards, right-click the keyboard name, and then click Uninstall to remove the device from Windows.
• Remove all devices in the Keyboards category, and then restart the computer.

Check for Filter Keys:

• In Windows, search for Accessibility, and then select Keyboard.
• Disable the Use Filter Keys option.
• Clear the checkbox for Allow the shortcut key to start Filter Keys.  

Hope this helps! 

Take care, and have an amazing day!  

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Regards,