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‎08-26-2023 11:17 AM - last edited on ‎08-26-2023 05:11 PM by Moderator

HP Recommended
Product: Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V9A1AV)

HP Victus laptop hinge is broken at one side and screen cover poking out. I have gone through all the community forums and social media content and many customer are facing the exact same issue with HP Victus laptop roughly after around 1.5 to 2 years of usage. So its definitely HP's build quality is at fault. So I am asking HP Care that what we all should do now after warranty is expired.  Should we repair it with our own money and spread honest reviews (basically how build quality is poor and why you shouldn't buy HP laptop) among our circle or repair it for now and never ever buy HP product again. I am expecting a reply from HP Care with some solution. My contact details are  [Personal Information Removed].Pratik2991_0-1693071263348.jpeg

 

 

Category:
6 people had the same question
1 REPLY 1

‎08-29-2023 06:40 AM

HP Recommended

Hi @Pratik2991,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

 

I see that you are facing an issue with the hinges on your Laptop.

As there is an issue with the hardware it may need repair. 

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

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