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‎05-21-2025 03:37 AM - last edited on ‎05-22-2025 04:20 AM by Moderator

HP Recommended
Product: Victus by HP 15.6 inch Gaming Laptop 15-fa1000 (771S7AV)

HP Victus laptop hinge is broken at one side and screen cover poking out. I have gone through all the community forums and social media content and many customer are facing the exact same issue with HP Victus laptop roughly after around 1.5 to 2 years of usage. So its definitely HP's build quality is at fault. So I am asking HP Care that what we all should do now after warranty is expired.  Should we repair it with our own money and spread honest reviews (basically how build quality is poor and why you shouldn't buy HP laptop) among our circle or repair it for now and never ever buy HP product again. I am expecting a reply from HP Care with some solution. Here are my details [edited]

Category:
1 REPLY 1

‎05-22-2025 10:58 AM

HP Recommended

@Ronnie106, Thanks for reaching out! 

 

We understand your frustration and apologize for the inconvenience.

 

I suggest you reach out to the nearest HP Authorised service center for personalized assistance. They can provide one-on-one help to fix the problem.

 

Note: There might be a nominal charge for the service they provide.

 

HP® Service Center Locator - United States | HP® Support

 

Your feedback is valuable, and we appreciate you sharing it.

 

Regards,

Garp_Senchau
I am an HP Employee

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