HP Victus laptop hinge is broken on both side and screen cover poking out

[SUMITBULKUNDE]

My HP Victus laptop's hinge is broken on both side, and the screen cover is poking out. The hinge area is tearing the plastic lid, splitting it into two different sections. I’ve attached photos of the problem below. More concerningly, this issue arose just a few months after my device went out of warranty. 

After researching, I discovered that this is a common problem with other units of the Victus and Envy series laptops. I upgraded from an older HP laptop to the Victus series because I trusted the brand, so I’m deeply disappointed that such a serious issue has escaped the attention of your quality control. Furthermore, it's frustrating that this issue surfaced right after my warranty expired.

I hope my concerns are heard and addressed appropriately. I’ve done my part in reporting an inherent flaw in the design of the laptop, which is causing the hinge area to tear the plastic lid, splitting it into two sections. I kindly request a resolution—whether it's a repair or replacement of the faulty component. Since this issue stems from a design flaw, I don’t believe HP should charge me for the repair.

More importantly, if this is left unaddressed, the display will eventually break due to the hinge/lid casing problem, and I’ll be forced to bear the cost of a major repair or replacement.

[Sneha_01]

Hi @SUMITBULKUNDE 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support

[rama_1128]

I got the same issue 

Now what ?

Please help me

[Irfan_06]

Hi @rama_1128,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the laptop hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support