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Victus by HP 16.1 inch Gaming Laptop PC 16-r0000 (76T03AV)
Microsoft Windows 11

Hello there, recently, my laptop decided to cause me trouble; it only charges when powered off, I tried different outlet, different charger, but in did not help, I found some solutions online and have tried them all: holding power button for 15 seconds, upgrading & downgrading bios, uninstalling devices in device manager etc. I also tried disconnecting the battery, the laptop booted, but it was in some sort of a quiet mode, like it was running on battery, but it was plugged intro the wall and so the fans were not spinning as fast as they should so the laptop started overheating after doing some demanding tasks like gaming or running LLMs. I used my multimeter to measure voltage on the battery and on the charger and it all seemed fine. Some guy on discord suggested me that there might be an issue with DC-IN Mosfets, but I could not even locate it on the board. My friend also had a Victus laptop and had an even worse issue, his laptop would not even charge, so he ended up switching it for a different laptop. I'm looking forward to your reply with possible solution to my issue.

Best regards,

Vít Bojanovský.

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