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- HP Warranty Information is Wrong
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02-20-2017 10:23 PM
I purchased a brand new HP Spectre x360 Conv 15-ap012dx ALL on February 15, 2017 at Best Buy. Supposedly in there description of the Best Buy website this machine has a 1 year warranty. My warranty on the HP Support Assistant shows the warranty expiring on 12/19/2017 (10 months). I called Best Buy but they said that is something I would have to resolve with HP. Love love love this new laptop but really frustrated with this issue. Can anyone suggest who I would contact at HP to resolve this issue. I have the serial number of this machine along with receipt from Best Buy. Thanks!
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Accepted Solutions
02-20-2017 10:50 PM
The warranty date usually is simply set from time laptop was shipped.It can be corrected with sales receipt. Probably the best way to make personalized contact with HP is using HP Support Assistant. Open it and click on Support at top. This will give you options of live chat or a phone number to call.
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
02-20-2017 10:50 PM
The warranty date usually is simply set from time laptop was shipped.It can be corrected with sales receipt. Probably the best way to make personalized contact with HP is using HP Support Assistant. Open it and click on Support at top. This will give you options of live chat or a phone number to call.
**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
02-13-2019 09:40 AM
I have been going through hell to clear up warranty I just bought a desktop computer and they say the warranty expired last august! I have submitted a dispute but it won't accept my reciept that I put as a zip file I am fed up
02-13-2019 09:48 AM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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