HP Warrenty Question

[mbw28]

So recently my left mouse button on my laptop looks like it is breaking, and half of the button is coming out. When you buy a laptop from Costco they give you an extra year of the extended warranty. However, when I checked my warranty on here it said that it started December of 2017 and expired January of 2019. With the extended warranty from Costco it should not expire for another 4 months. What should I do? And would the left mouse button starting to break be covered under the warranty?

[Dragon-Fur]

@mbw28 

Normally our community cannot answer questions about your warranty - we have no direct access to HP Services of any kind.

Comments

It sounds like you are asking about an extended warranty from Costco.

If that is the case, you likely need to talk to the good people at Costco.  HP hasn't anything to do with warranty services purchased from (or provided by) third party merchants.

If you believe the warranty you have is indeed an HP Warranty provided by HP (or if you want HP to repair the computer regardless of warranty status), then you can certainly open (submit) a case to HP Technical Support:  Provide the information requested, explain the situation, and ask for help.

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