HP Webcam 101 not working.

[TobyMiller]

Today my HP Webcam 101 which is built into my laptop (HP Pavilion g6-1337sa) has decided to not work.

It doesn't not fully work, as when I video call on skype it works for a split second and then turns off. It sometimes then either goes to a green screen or the YouCam loading screen or fails to work at all. I'm unable to make it work at all.

I have tried reinstalling Skype & YouCam but no change, as well as a System Restore from before the problem started. I have also tried many of the problems on the HP forums already, including from here, which hasn't helped;

http://support.hp.com/us-en/document/c02452221

One of the solutions was to change the driver from HP-webcam101 to "USB Video Device" which did nothing, and I can't seem to find the HP webcam.

I'm not sure if this is also relevant but if I was to try and get the webcam to work in the YouCam application, it will attempt to connect to the webcam, and you also hear the sound when you connect a USB device? And a pop up comes up saying "This Device can peform faster" and then it dosconnects. 

It also had a short burst of time where it worked for maybe a few minutes, then stopped again and hasn't since.

The webcam does connect, extremely briefly, but I have no idea what the problem is at all. 

Any solutions or help will be greatly appreciated.

many thanks

Toby

(Windows 7 64bit)

[Mrstenter]

Hi TobyMiller,

Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Pavilion g6-1337sa Notebook   and  HP Webcam 101 not functioning correctly. Make sure you have no external USB devices connected while troubleshooting. Try opening Control Panel, clicking System and Maintenance, and then clicking Device Manager. In Device Manager, locate the Webcam Driver, and then double-click the device  name. Then locate the USB driver and uninstall this device. Click the Driver tab, and then click Rollback Driver. Restart the computer.

Hope this helps.

Thanks.

[niclara]

I have exactly the same problem.I am using HP pavilion g6.

I tried your suggested answer but it didn't fix my problem.