HP Webcam not working on Spectre 2016 - need a driver as not listed in device manager

[Jamesk2020]

HP Webcam not working on HP Spectre 2016 -

I think I need to download a  driver as it is not listed in device manager.

Can you advise?

[Jamesk2020]

Correction - Windows 10 64bit

[KrazyToad]

@Jamesk2020

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[Jamesk2020]

Thanks for proposing this action. I did this and still can not locate the camera in the device manager. 

I have read the software needs to be downloaded again but I can not locate where to get the software to support the camera which comes installed in the notebook.

[asmita6658 · Accepted solution]

@Jamesk2020

Please try these steps to test the Webcam -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Webcam test. 

Let me know. 

[Jamesk2020]

Hi Amita

Thanks for the support. It worked. I am so happy

FYI  - the component test was a little difficult to find.

Have a great day.

[asmita6658]

Hi @Jamesk2020

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!

[bobbio1]

I have 5 months left on my warranty.

my webcam is not listed anywhere, it quite working about a month ago.

tried calling hp

tried getting on support

went to a computer repair guy, he recommends mailing  it in.

I don't want to be without.

HELP

[Echo_Lake]

@bobbio1

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.