HP Webcam

[elboyero]

I already contacted support and they did not gave me a solution. Maybe you can find out with HP if it is a hardware problem and how to fit it. Thanks again for your attention and help.

[Echo_Lake]

@elboyero

Thank you for posting back. 

I appreciate your efforts to try and resolve the issue. I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 

Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

• Click here: https://support.hp.com/in-en/document/c04758961#AbT3to perform System Recovery (Windows 10) 
• Click here: https://support.hp.com/in-en/document/c06162205 to Use the HP Cloud Recovery Tool (Windows 10)

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[elboyero]

I appreciate your attention and help. About your recommendations  I did a reset of my laptop about two weeks ago and that did not solved the issue with the camera. Maybe it's a hardware problem so I'll try to connect an external camera. Thanks again for your help. 

[elboyero]

I appreciate your attention and help. About your recommendations I did a reset of my laptop about two weeks ago and that did not solved the issue with the camera. Maybe it's a hardware problem so I'll try to connect an external camera. Thanks again for your help.

[Echo_Lake]

@elboyero

Thank you for posting back. 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.

And, also try below workaround: 

Step 1: Locate and toggle the camera privacy switch or press the camera shutter key

Select HP notebook models to come with a camera privacy switch or a camera shutter key that turns the camera off and on. By default, the camera is turned on.

Camera privacy switch

The camera privacy switch is located on the side of your computer. To turn off your camera, slide the camera privacy switch toward the icon next to the switch. To turn the camera back on, slide the switch away from the icon.

Camera shutter key

The camera shutter key is located on the action key row of your keyboard. To turn off your camera, press the camera shutter key. To turn the camera back on, press the shutter key again.

Camera shutter LED

Camera status

LED on: The camera is off.

LED off: The camera is on.

Figure : Camera shutter key location

Step 2: Troubleshoot the camera

If the error continues, refer to HP PCs - Webcam Troubleshooting (Windows 10, 😎 for additional camera troubleshooting tips.

Step 3: Install a new USB camera

If the camera is still missing, install and connect a new USB camera.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.