HP Website not recognizing serial number / product number when requesting warranty information

[RobbieALF]

When entering product and serial numbers, warranty web site does not find any information yet product lookup of the serial number finds the type of product

[A4Apollo]

Hey there! @RobbieALF, Thanks for stopping by the HP Support Forums!

I understand you have issues checking the warranty on your laptop using HP website.

Don't worry I'd like to help you out.

Have you tried opening the link using a different browser?

What is the link address you are trying to open?

Please provide the product number of your PC to assist you better.

As you mentioned you have issues checking the warranty on your laptop using HP website.

There might be some issue with the link please try again after some time.

Also, you can check the warranty on your laptop using this link.

If you have issues opening the website, please contact HP phone support and get warranty details.

Link to contact HP.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query!

Have a great day ahead!  🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Uguessedit1]

I have this same issue I have a brand new gaming laptop that your detection software can find ok yet when I add either model number or the serial number neither is recognized currently none of the function keys work correctly since taking out of the box after purchasing from Walmart and I wanted to start a support ticket and it will not let me because the site doesn’t recognize no hardware.

[kevin-t]

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you