HP Wide Vision Camera Driver Problem

[Dheeran]

Hi Guys, My laptop has this issue of an integrated camera driver problem. During the BIOS system test the camera passes the test. But while in windows the camera doesn't seem to work. 

Solutions that I checked that didn't work:

1. Windows Update

2. Windows reinstall

3. Troubleshooting

4. Trying to update driver in device manager

5. Uninstalling and reinstalling camera driver in device manager.

6. Factory reset

System Information:

OS : Microsoft Windows 10 Home Single Language Version 2004

Camera : HP Wide Vision Camera

Model : HP Pavilion x360 14-ba073tx

RAM, ROM : 8 GB and 1 TB 

Supporting Screenshots :

[The_Fossette]

@Dheeran

I reviewed your post and I understand that the webcam is not working on the computer.

Don’t worry, I assure you I will try my best to get this sorted.

I see that you have already followed all the relevant troubleshooting steps. However, I recommend you follow the steps in the below article and check once.

https://support.hp.com/in-en/document/c03430151

If you continue facing the issue, then contact support and check the available service options for your computer.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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