HP Wide Vision Camera HD on HP Victus doesn't work

[JulieKoi]

Hi!
About a month ago, the built-in camera HP Wide Vision Camera HD on my Victus Gaming Laptop 15-fa0036sl (with Windows 11 Home system) completely stopped working.
Since then, I have tried every possible solution:

• checked the PC’s privacy settings

• checked for automatic driver updates

• checked whether driver updates were available on the official HP website (to my great surprise, the drivers had COMPLETELY disappeared from the list of available ones—you can check it yourselves as well: https://support.hp.com/us-en/drivers/victus-by-hp-15.6-inch-gaming-laptop-15-fa0000/model/2101249654... )

• checked for system updates

• checked whether the camera was manually disabled via a physical key

• checked whether the camera was disabled at the BIOS level

• contacted Windows support, who checked the PC remotely but found no solution

• contacted HP support, with no response

• checked every other possible solution through threads and posts online, where I also discovered that many others have encountered the same issue without finding a solution

Is it really possible that there is no way to get this camera working again—a camera that until last month had NEVER caused any problems and then, ALL OF A SUDDEN, simply decided to stop working?

You are my last resort; after this, I think I’ll set the PC on fire... or replacing the webcam by disassembling it.

[Pallipurath]

Hi @JulieKoi,

Welcome to the HP Support Community.

Thank you for posting your query.

I am sorry to hear that your HP Wide Vision HD Camera on your Victus Gaming Laptop isn't working, and you've already tried checking privacy settings and updating drivers, I would request you to please follow the below steps.

Device Manager:

• Open Device Manager (you can search for it in the Windows search bar).
• Look under "Imaging Devices" for the camera entry. If you see the camera there with a small error icon, right-click and try updating the driver or uninstall and reboot to let it auto-install.

HP Support Assistant:

• Use HP Support Assistant to check for any updates or diagnostics for your hardware. This tool often auto-detects and resolves common issues with HP components.

Windows Update:

• Ensure your Windows is fully up-to-date. Sometimes, specific updates or patches can resolve hardware compatibility issues.

BIOS Update:

• Check if there is a BIOS update available for your laptop model on the HP support website. An outdated BIOS can sometimes lead to hardware malfunctions.

HP Support:

• If drivers truly seem unavailable on the HP website, there might be a temporary issue or update to their repository. You can reach out to HP Support for direct assistance or confirmation.

Camera Privacy Switch/Key:

• Some HP laptops include a privacy switch or button to enable/disable the camera. Ensure this isn't engaged.

System Restore:

• Consider using Windows System Restore to revert your system to a point when the camera was working. This won't affect your files but will revert system changes.

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.

[JulieKoi]

Thank you for your accurate response, i'm gonna follow this thread after i've attempted everything on your list

[Pallipurath]

Hi @JulieKoi,

Thank you for responding.

I truly appreciate your effort in following the steps provided ,it shows commitment to resolving the issue thoroughly. Taking the time to go through each step carefully not only helps fix the immediate problem.

Please do revert if the issue persists, as that will allow us to explore deeper solutions together and ensure you get the smooth 
 

Take care and have an amazing day!

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards

Pallipurath.