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‎03-13-2023 12:23 PM

HP Recommended
Product: HP ENVY x360 15 Convertible PC 15-es2000 (4V391AV)
Operating System: Microsoft Windows 11

I do not have any drivers installed for this webcam. I've been told that I don't need them. I also cannot use Windows Hello facial recognition, because Windows says they can't find a Hello compatible device on my computer. I have found several drivers that briefly worked, and Windows recognized my webcam. However, it has always quit working and I am never able to get back to the same spot on HP Support to try to research more drivers. I've done the stupid troubleshooting that HP offers, and it accomplishes nothing. SOMEBODY has to know something!!! I don't care about a webcam for anything but Windows Hello. I have a face for radio, so I know nobody but my computer wants to see it!!

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