HP Wireless Mini Keyboard malfunction with PC

[Ellezis]

Hi everyone, i'll be brief: Recently I bought a Wireless Mini Keyboard for better space and accessibility, but then two problems: First, when I tend to use the Up arrow button while writing it tends to erase at the same time the letters that were written at previous line, and second, when I also use the integrated Mouse button clicks, using the left click button tends to, in also texts, adds a new line like it was using the Enter key, even so that it abruptly adds various lines if the click is remained pressed.

So my question is, there is a way to solve this weird acting? I've tried things like change the Language of the keyboard, using a different port for the wireless receiver, even use it in others PC and also this tends to happen, and even so I thought that it was because the Wacom and XP-Pen drivers of the drawing tablets that I use for my job were causing conflicts, but uninstalling them doens't change nothing similar like using it with the other computers previously mentioned.

Hope that it wasn't long explanation. Thanks for reading.

[praveenbv]

Hi@Ellezis, Welcome to the HP Support Community!

I understand the issue with the wireless keyboard,

May I know the Operating system using?

May I know the model number of the desktop or notebook connected to the keyboard?

Which software he's using to type?

Does it happen when an alternate keyboard is connected?

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Ellezis]

Ok, so here are the info:

May I know the Operating system using?

- Operating Systems is Windows 10 Home Single Language

May I know the model number of the desktop or notebook connected to the keyboard?

- HP Pavilion Gaming Notebook 15-ak005la.

Which software he's using to type?

- I've already used Microsoft Word, the Notepad, even writing on the web using Chrome, Mozilla, Firefox, Opera GX, even programs like Discord, Photoshop, and so on.

Does it happen when an alternate keyboard is connected?

- No it doesn't, I used the old one that was in use before this one, and doesn't give me any problems, or like the new one that came with the new All-in-one desktop PC bought a few months ago, that also is HP,  came with combo wireless keyboard and mouse, and even them doesn't malfunction like this one in my notebook.

And if you ask, I've also tested in that new PC the recent Mini Wireless Keyboard, and happens the same issue, but now the left click of the integrated mouse (that malfunction like the Enter key) maintains the effect.

(Sorry if it is too long, hope this info will help).

[praveenbv]

Hi@Ellezis, Welcome to the HP Support Community!

check for  HP Pavilion Gaming Notebook 15-ak005la BIOS update Link 

Windows update?

If your wireless mouse or keyboard is not working properly, perform each step until the mouse and/or keyboard work:

1. Check the On/Off switch on the mouse to make sure it is set to the On position.

   Figure: Wireless mouse On/Off switch

   

   NOTE: 

   The keyboard does not have an On/Off switch.

2. Restart the computer. Sometimes this fixes the problem, at least temporarily, so that other troubleshooting steps can be applied.

3. Replace the batteries with a fresh set of alkaline batteries and make sure they are correctly installed. Replace the batteries, even if the mouse/keyboard software indicate the batteries are charged.

   Remove the battery cover to access the batteries. For keyboards, the battery access cover is usually found on the underside of the keyboard. When replacing the batteries look for the positive symbol (a plus sign +) imprinted near the battery compartment or battery cover. Make sure the positive end of the battery is oriented to the positive side of the compartment.

   Figure : Mouse battery orientation

   

   Figure : Keyboard battery orientation

   

4. Make sure the mouse and keyboard are close to the computer, within 30 cm (12 in), and away from interference from other electrical or wireless devices.

5. Press the blue Connect button on the bottom of the mouse or keyboard and hold it down for 10 seconds.

6. Synchronize the wireless devices as follows:

   1. Turn the computer around and find the wireless receiver on the back.

      Figure : USB wireless receiver

      

      Figure : Location of the wireless receiver

      1. Wireless keyboard and mouse receiver

      2. Activity light - visible only when a device is active

   2. Pull down on the USB receiver to unplug it from the USB slot. You do not need to completely remove it from the computer; just unplug it.

      Figure : Unplugging the wireless receiver

      

   3. Wait 10 seconds and push the receiver back into place, making sure to push it in as far as it will go.

   4. Watch for the blue activity light through the metal grill on the back of the computer. After plugging in the wireless receiver, the activity light stays lit for a few seconds and then goes out.

      NOTE: 

      If the blue activity light does not illuminate when the wireless receiver is inserted in the slot, skip to the next step.

   5. After the activity light on the receiver goes out, press the blue Connect button on the bottom of the keyboard or mouse for about 10 seconds. Hold it down until the blue activity light shines through the back of the computer again.

   6. When you see the blue activity light, release the Connect button on the mouse or keyboard.

      The activity light stays lit for a few seconds. When the blue activity light goes out again, the keyboard or mouse is synchronized with the computer.

7. Use Microsoft System Restore to go back to time when it was known to work properly:

   • Microsoft System Restore in Windows Vista

   • Microsoft System Restore in Windows XP

8. If your mouse and keyboard have a USB receiver, remove the USB receiver from under the TouchSmart and insert into another USB port on the left side . After you do this, wait about 20 seconds to let Windows rediscover the device and set up the hardware.

9. Download and install the latest keyboard and mouse driver from the HP Web site. For more information, see Obtaining Software and Drivers.

10. If the keyboard or mouse still does not work correctly, one of the items in the wireless set (mouse, keyboard, and receiver) might be defective or might have a signal that does not match the other devices. This is more likely to happen if one of the three devices is replaced. Use the Contact HP Web page to obtain a replacement keyboard set.

The mouse does not track well (skips)

If the mouse pointer does not track well, stopping frequently as the mouse is moved, do the following:

• Change the surface under the mouse. Place the mouse on a light-colored mouse pad or white sheet of paper, and then check its operation. Use the wireless mouse on an opaque surface. The wireless mouse may not work properly on glass, grooved, translucent, reflective, or see-through surfaces.

• Replace the batteries. Remove the battery access cover and replace the batteries.

• Remove any other objects that are between the keyboard, mouse, and the receiver, especially speakers.

• If you are using the mouse or keyboard around large metal surfaces, remove the metal surface or move the receiver, mouse, and keyboard to a new location, away from the metal surface.

Keys do not type, characters appear seconds later, or wrong characters appear when typing

Most likely the wireless signal is weak. Do the following steps:

1. Make sure the mouse and keyboard are close to the computer, within 30 cm (12 in), and away from interference from other electrical or wireless devices.

2. Replace the batteries. Remove the battery access cover on the underside of the keyboard and replace the batteries.

3. Remove wireless devices that were recently added near the area to see if another device interfering with communications. If so, set the device to another frequency if it is capable or resync the mouse and keyboard.

4. Remove any other objects that are between the keyboard, mouse, and the receiver, especially speakers.

5. If you are using the mouse or keyboard around large metal surfaces, remove the metal surface or move the receiver, mouse, and keyboard to a new location, away from the metal surface.

If you press a key and the character you typed pops in a second later - this is a lag or buffering problem in the communication/software. The wireless keyboard communication can become interrupted by other communications in the area. It may also be slow to respond if the computer is busy performing other low level tasks - such as scanning for viruses.

Keyboard volume controls do not work

If the volume controls on the keyboard do not adjust the volume, reinstall the hardware driver. For instructions, see the Hardware Driver Reinstallation section in the HP support document, Performing a Software Application or Driver Recovery in Windows Vista.

Figure : Keyboard volume controls

Improving the performance of the wireless keyboard and mouse

To improve the performance of the wireless keyboard and mouse, use the following suggestions:

• If the mouse or keyboard does not work after replacing the batteries, manually synchronize the devices. For synchronization instructions, see item 7 in the preceding section, Wireless keyboard or mouse do...

• Make sure the keyboard and mouse are within 100 cm (39 in) of the computer and on the same level surface.

• Remove any electrical or wireless objects that are between the keyboard or mouse and the receiver, especially speakers or cell phones.

• Check the status of the keyboard or mouse battery by viewing the battery-level indicator on the computer. On the Windows desktop (not in HP TouchSmart), hover the mouse over the mouse  or the keyboard  battery-level indicator in the System tray.

  NOTE: 

  To view all the icons, press the left arrow button  in the System tray at the bottom of the screen.

   

  Figure : Keyboard battery-level indicator 

  

  • Green - indicates a full battery.

  • Yellow - indicates the battery is half full.

  • Red - indicates it is time to change the battery.

  NOTE: 

  Use the battery-level indicators as a guideline. If the device does not work, replace the batteries with fresh alkaline batteries.

Increasing battery life

Use the following tips to get more life out of the keyboard and mouse batteries.

• When the mouse is not in use, turn it off using the Off switch on the bottom of the mouse. If the switch is left on when not in use, any mouse movement uses the batteries.

  Figure : Wireless mouse On/Off switch

  

  NOTE: 

  The keyboard does not have an On/Off switch.

• Use the mouse on a light colored surface. Using the mouse over a black surface can deplete the battery charge at a faster rate.

• Do not use the mouse on a glass surface.

• When replacing batteries, use alkaline batteries. Rechargeable batteries, or other types, might not last as long.

• When the wireless devices are not in use, store them close to the computer.

  Figure : Typical device placement when the wireless devices are not in use

  

Keep me posted. Happy to help!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day!