HP X360 convertible 11-ab103TU - On/Off button does not move

[Kezta20]

Daughter's laptop for school. Came home and said that the "ON/OFF button doesn't move" due to her accidently dropping it. As it's not covered under warranty. It is new - this is the 2nd week of school that she has used it.

We are wondering is there any way that this can be repaired/fixed by us? Without doing any damage. Any help would be appreciated.......

PS Not sure if I have put this on the correct board or not. My apologies if it isn't.

[Echo_Lake]

@Kezta20
Thank you for posting on the HP Support Community.

Sorry to hear that your laptop power button is having an issue. In case the button is stuck inside then you may try to use a paper to gently try to bring it back to its original position. If that does not work then please reach out to our Support and our Support Engineers should be able to check the available service options for your laptop.

HP Support can be reached by clicking on the following link:

• Click on this link – www.hp.com/contacthp/
• Select the product type.
• Enter the serial number of your device or select let HP detect your product option.
• Select the country from the drop-down.
• You should see the HP support number or Chat option listed

Please feel free to contact us here anytime you need any further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Huffer]

Start on p. 43 of the manual here:

Service Manual

This is not a real simple repair but we can get you videos and we can certainly help you get the parts, which would not be expensive. 

See what HP offers to do and if you want to go self-help we are here to assist.