HP ZBook 15 G5 - Battery problems

[Fredonik]

Hi there!

This Laptop in my company has some issues with the battery, it told me that the "Sicherung ist durchgebrannt", the fuse has blown, but I don't know, whether this fuse is on the battery or on the mainboard or else. I ran some tests and here are the results:

Modell: HP ZBook 15 G5

Seriennummer: XXXXXXXXXX

Produkt-ID: 4QH14EA

CSO-Nummer:

Agent ID:

================================================

Beginn Typ Ergebnis Fehler-ID

------------------- ------------------------ ----------------- ---------------------------

2024-02-19 23:30:12 Webcam Erfolgreich NZ

2024-02-19 23:29:55 Video [P] Erfolgreich NZ

2024-02-19 23:28:50 Video [F] Erfolgreich NZ

2024-02-19 23:27:46 USB-Anschluss Erfolgreich NZ

2024-02-19 23:27:36 Thunderbolt Erfolgreich NZ

2024-02-19 23:27:08 Ladeanschlusstest Nicht Erfolgreich MCQDVW-99NC1J-MFPW3G-08DH03

2024-02-19 23:26:24 Systemplatine Erfolgreich NZ

2024-02-19 23:26:04 Wireless-Modul Erfolgreich NZ

2024-02-19 23:25:40 Maus [P] Erfolgreich NZ

2024-02-19 23:25:15 Fingerabdruck Erfolgreich NZ

2024-02-19 23:25:02 Bluetooth-Modul Erfolgreich NZ

2024-02-19 23:24:39 Audio [P] Erfolgreich NZ

2024-02-19 23:24:25 Netzteil Erfolgreich NZ

2024-02-19 23:23:45 Stromversorgung Nicht Erfolgreich MCQDVW-94DC1J-MFPW3G-C0FU03

2024-02-19 23:20:47 Speicher [F] Erfolgreich NZ

2024-02-19 23:20:29 Prozessor Erfolgreich NZ

2024-02-19 23:19:34 System [F-1] Nicht Erfolgreich MCQDVW-99NC1J-MFPW3G-08DH03

                      Speicher [C] Nicht Erfolgreich MCQDVW-99NC1J-MFPW3G-08DH03

                      Akku Nicht Erfolgreich MCQDVW-94DC1J-MFPW3G-C0FU03

2024-02-19 23:17:14 System [F-1] Nicht Erfolgreich MCQDVW-99NC1J-MFPW3G-08DH03

                      Speicher [C] Nicht Erfolgreich MCQDVW-99NC1J-MFPW3G-08DH03

<ENDE>

The code MCQDVW-94DC1J-MFPW3G-C0FU03  tells me to eventually change the battery, but the other code MCQDVW-99NC1J-MFPW3G-08DH03 is rather uninformative, so I am not sure where the problem really is situated.

My question: does a change of battery solve my problems or is the Laptop garbage?

Thanks for any suggestions 🙂

Philipp

[erico]

This is the HP  English language Global  forum.

I suggest running the Windows Battery report to see the actual condition of the battery.

In the knowledge base article that I authored, I explained how to invoke and use the battery report to make an informed decision on the battery. See the hyperlink below.

https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Is-your-notebook-plugged-in-and-not-charging/...

Changing the battery should resolve the battery problem.

The other issue that the test reports is related to memory.

Run the memory test to see if it is successful.

[Fredonik · Accepted solution]

Hi and thank you for your answer.

Since I posted my question here, I installed windows 11 on the laptop and made some minor changes in the BIOS and when I tried to run some more tests concerning the error, I could not find any error! I tested the RAM for a few hours, I tested the battery, no error to be found. The solution I stumbled upon:

https://support.hp.com/at-de/document/c06256846

and

https://www.notebook-doktor.de/2023/03/fehler-bei-hp-akkus-unkorrekte-akkufehlermeldungen

"Maximize my battery health" in the BIOS (Power Management Options - Battery Health Manager) causes this (false?) error (Blown Fuse).

I now use "Let HP manage my battery charging" and everything is fine.

Case closed.

Greetings,

Philipp

[erico]

If your laptop is indeed from the 2018-2019 time frame and the battery is original, what you have stumbled upon is only a temporary fix that will come back to bother you .

The only long term fix will be replacement of the battery.