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‎10-27-2024 03:23 PM

HP Recommended
Product: HP ZBook Firefly 16 inch G10 Mobile Workstation PC (740J1AV)
Operating System: Microsoft Windows 11

My laptop is not charging. The USB C charger works as I've checked it with my iPhone 15, it charges it. So, the adapter is no issue to my knowledge. There seems to be no battery issues either to the laptop as it holds charge. Issue became apparent when my laptop was not charging, the USB C port on the laptop doesn't appear to be damaged either. Laptop is 5 months old and kept in good safe order. Any advice please? 

 

FYI - I've done all the standard checks. 

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2 REPLIES 2

‎10-27-2024 04:26 PM

HP Recommended

@mwh1990 

 

What is your charger ? What is its PD rating ? You need 65W or above, your charger could bee too weak.

 

Regards.

BH
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‎10-27-2024 05:04 PM

HP Recommended

I am using original charger that came with the laptop . I’d expect that the manufacturer provides the correct charger 

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