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‎02-13-2025 01:42 PM

HP Recommended
Product: HP ZBook Power 15.6 inch G9 Mobile Workstation PC (4T501AV)
Operating System: Microsoft Windows 11

I went to unlock my PC using my fingerprint scanner and noticed it wasn't working.  I thought the upgrade caused the fingerprint data to be lost, so I went into Settings->Account->Sign-in options and it shows that there isn't a fingerprint scanner compatible with Windows 11.  

RedTail72_0-1739479217531.png

I find this hard to believe considering Windows 11 was an option when I purchased this laptop.  The driver is installed in Device Manager with no errors.  I did try rolling back to the latest version from HP (v3.2.12011.10056), but I'm still experiencing the same issue.

RedTail72_1-1739479265572.png

This was working prior to the upgrade, but this is the first time I attempted to use it since moving to Windows 11 at the beginning of the year.

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