HP Zbook 15 G3 conected to HP Elite Thunderbolt 3 Dock not working

[Pustertal1]

Hello!

When i connect computer to this docking station nothing works. I can turn on PC, but monitor, keyboard and mouse doesnt work. I cannot find software to install it. Is there any solution? Or it doesnt work with windows 11? Thanks

[Huffer]

I have a Zbook 15 G3. Not running Windows 11, but the BIOS is very advanced on these. You need to set Thunderbolt security to allow the Thunderbolt dock's external devices to work. I assume you have the Zbook Thunderbolt dock, as I do. Do you have the Thunderbolt Control Center app? Should work on Windows 10 or 11.

[banhien]

@Pustertal1 

I can't find HP Elite Thunderbolt 3 dock on the following document

       https://www8.hp.com/h20195/v2/getpdf.aspx/c04168358

Are they compatible ?  Please try the following fix

      https://support.hp.com/us-en/product/hp-elite-thunderbolt-3-65w-dock/9822172/document/c05060909

Regards.

[Pustertal1]

Hello!

When i try to install docking station, nothing happens.

Im trying to install this file:

HP Thunderbolt Dock G2 Firmware - sp136180

Is this correct? Thanks

[Huffer]

I think we need to understand exactly which device you are trying to use. Thunderbolt G2 and Elite Thunderbolt 3 dock are different devices. Do you have the Thunderbolt Control Panel installed as an app?

[Pustertal1]

Hello!

Thank you for your reply.

I have HP Elite Thunderbolt 3 Dock. When i try to install app i cant find it for windows 11. When i try to install with win 10 version, i get to this point. My dock is attached to my lap top and powe button works. But thats basically it.

Thanks!

[Huffer]

Those are all drivers for the devices in the dock and then firmware for the dock itself. But they will not install without the dock connected to the laptop and visible to it so its a bit of a Catch-22. You need to go into the BIOS and check under the security tab. There is a Thunderbolt security section and if I recall (I have this model and had to make adjustments in the BIOS to get my Tbolt dock recognized) you turn off all security for Thunderbolt or possibly do "user selected".