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Common problems for Battery
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‎10-19-2020 12:20 AM

HP Recommended
Product: Example: Pavilion X360

On tweeter HP announced recalling of Note Book batteries of some models. My HP Pavilion X360 14 cd0053tx is also one of them. My notebook battery dead within a year but issue raised with HP service post one year, though I am very careful with laptop, sparely used (half an hour a day) no accident. This is my 1st HP laptop (was Mac user so far). Anyone else suffered with this? What has been done for free replacement of battery based on HPs announcement?

2 REPLIES 2

‎10-19-2020 02:51 AM

HP Recommended

Yes! I have the same problem. The battery doesn't last past 40 -50% charge and shuts down without any warning!!!!
and this is the second time it's happening after replacing it just a year ago. Had the same problem both times!!!!NOBODY FROM HP IS HELPING!

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‎10-21-2020 01:22 PM

HP Recommended

@Viren5 & @Frustrated201 Welcome to HP Community!

 

I understand that you are facing a battery charging issue.

 

There is no battery recall for this model.

 

Please  try the below: 

Steps to uninstall the ACPI drivers 

Right-Click on start button> click device manager> Batteries>then select the s drivers and right-click on it and uninstall all battery drivers. 

Then restart the computer and check again. 

 

Link for battery testing and calibration 

 

Also, update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

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