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‎09-30-2022 11:13 PM

HP Recommended
Product: HP Pavilion - 15-cs3007tx
Operating System: Microsoft Windows 10 (64-bit)

Upon startup, a screen pops up and says:

 

HP Battery Alert

 

The system has detected the storage capacity of the battery stated below to be very low.  For optimal performance the battery may need to be replaced.

 

Primary (internal) Battery <601>

 

contact:  www.hp.com\go\techcenter\startup

 

The system then continues on to complete the setup and takes me to the password page.

 

What do I need to do now to fix this issue?

Category:
1 person had the same question
1 REPLY 1

‎10-01-2022 03:07 AM

HP Recommended

Hello @gpd21 

Sorry to hear that you are having problems ... I would like to help you.

 

Let me check your current system configuration before we focus on the battery ...

 

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/paste following key/value pairs:

 

OS Name

 

Version

 

System Model

 

System SKU

( equals HP product number (p/n) )

 

Processor

 

BIOS Version/Date

 

 

(2) Please report your results

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