HP case escalation details

[MMAHA]

I have HP G9 Notebook PC 

Its under warranty 10 months before purchased

Also have 2 yrs extended HP care plan active 

My Keyboard not functioning and Screen has issues but HP  Support is not responding to my case ID and closing it without resolution, I want to escalate   please provide contact details to escalate issues I am from Mumbai India  

[Qsaifoddin]

Hi @MMAHA 

I apologize for the difficulties you're encountering with HP Support. To escalate your issue, you can try the following options:

Contact HP Support in India

1. HP Support Website:

   • Visit the HP Support for India page. Here you can find options to chat, call, or email for support.

2. Phone Support:

   • You can directly call HP India support at their toll-free number: 1800 258 7170.
   • Try reaching them during working hours, which are usually 9 AM to 6 PM Monday through Saturday.

3. Escalate through HP Social Media:

   • Sometimes reaching out via HP's social media channels like Twitter or Facebook can get you faster responses. You can tweet to @HPSupport with your case details.

4. Visit an HP Authorized Service Center:

   • If possible, visit an HP authorized service center in Mumbai with your purchase details and warranty information for direct assistance.

5. Email:

   • If you are not getting satisfactory responses from phone or web support, try seeking an escalation email from the support representative or through the HP website contact form.