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‎08-16-2015 11:50 PM

HP Recommended

Hi I recently updated my Windows 8 to Windows 10. I also downloaded the new driver ( Just really not sure if this driver is for Windows 10). And now my printer cannot be detected by my Laptop. Pls Help Thanks

1 ACCEPTED SOLUTION

Accepted Solutions

‎08-17-2015 12:03 AM

HP Recommended

The full solution software includes everything you need to install and use your HP printer. This collection of software includes the complete set of drivers, installer and optional software.

File name: DJ1010_188.exe

 

Alternately, The HP Printer Install Wizard for Windows was created to help Windows 7, Windows 8/8.1, and Windows 10 users download and install the latest and most appropriate HP software solution for their HP Printer.

Simply run the tool and follow the on-screen instructions.

File name: HPPIW.exe

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***

View solution in original post

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3 REPLIES 3

‎08-17-2015 12:03 AM

HP Recommended

The full solution software includes everything you need to install and use your HP printer. This collection of software includes the complete set of drivers, installer and optional software.

File name: DJ1010_188.exe

 

Alternately, The HP Printer Install Wizard for Windows was created to help Windows 7, Windows 8/8.1, and Windows 10 users download and install the latest and most appropriate HP software solution for their HP Printer.

Simply run the tool and follow the on-screen instructions.

File name: HPPIW.exe

I am an HP employee.

Regards,
Vidya

Make it easier for other people to find solutions, by marking my answer “Accept as Solution” if it solves your problem.

***Click on "Thumbs up" button to the bottom right side of my post to say thanks!***
Was this reply helpful? Yes No

‎11-15-2016 05:10 PM

HP Recommended

HI, i have tried to install and run a driver to help with this but even then it couldnt pick up my printer. 

I have plugged the hpprinter into a usb port and followed instructions?

 

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‎11-16-2016 02:58 PM

HP Recommended

Hi! @starla2, Welcome to HP forums.

 

I understand that your printer is not getting detected on your PC.

 

Try few steps mentioned below.

 

Unplug the USB cable connected from printer to computer.

Please uninstall all the components of HP printer from programs and feature.

Restart your PC.

Download the latest printer driver from this link. 

Run the setup file, Connect the USB cable only if it prompts during setup.

Complete the installation and let me the issue still persists.

 

 

Hope to hear from you soon!

Cheers! 🙂

 

 

 

A4Apollo
I am an HP Employee

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