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‎03-27-2022 08:39 AM

HP Recommended
Product: HP ENVY x360 - 15t-bp100 CTO
Operating System: Microsoft Windows 11

I drop my labtop and my screen is telling to do a diagnosis. However, when I try to do one it again tells me to update my HP diagnostic APP. When I try to download and install it says Failed to extract cab. Please help.

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1 REPLY 1

‎03-27-2022 08:46 AM - edited ‎03-27-2022 08:46 AM

HP Recommended

You can download the HP PC Hardware Diagnostic UEFI app  on another PC.

 

Run it and  pick the choice which allows installation on a USB flashdrive (8GB or higher capacity) for use as a standalone utility.

The download is in the document at the hyperlink below

https://support.hp.com/us-en/help/hp-pc-hardware-diagnostics


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