HP disk fixer has been running for days

[NeilI5]

HP Pavilion TouchSmart 15 Notebook disk - repairing Disk Errors runs for hours.  Last 6 days it runs then goes to stage 1 and then stage 2 then runs Repair then starts over but seems different. can I get out of this safely.

[Sneha_01]

Hi @NeilI5,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the HP Pavilion TouchSmart 15 Notebook’s disk repair utility has been running for several days without completing successfully, it might indicate a serious issue with the hard drive or the system's file structure. Here's a structured approach to deal with this issue:

**1. Abort the Repair Process

• Press and hold the power button until the computer shuts down.
• Wait a few seconds, then turn the computer back on.
• As the computer restarts, repeatedly press the F8 key (or Shift + F8) to access the Advanced Boot Options menu.
• Choose Safe Mode to start Windows with minimal drivers and services. This can sometimes help bypass issues with disk repair.

**2. Check Disk Health

• Once in Safe Mode, open a Command Prompt with administrative privileges:
  • Press Windows Key + X and select Command Prompt (Admin).
• Type chkdsk /f and press Enter. This will schedule a disk check to fix errors on the next restart.

**3. Backup Your Data

• If possible, back up your important data. Connect the hard drive to another computer using an external hard drive enclosure or use a live Linux USB to access and transfer files.
• If you can’t access your files normally, you might use data recovery software like Recuva or EaseUS Data Recovery Wizard to recover important files before proceeding with more intensive repairs.

**4. Perform a Hard Drive Diagnostic

• Restart your computer and press ESC repeatedly to access the Startup Menu.
• Select F2 to enter the HP Hardware Diagnostics tool.
• Run a full diagnostic test on the hard drive to check for physical issues or failure.

**5. Consider Reinstalling Windows

• If the disk check and diagnostics suggest significant issues, you might need to reinstall Windows.
• Create a Windows installation USB using the Windows Media Creation Tool.
• Boot from the Windows installation media and select Repair your computer.
• You can attempt a Startup Repair or System Restore if available.
• If these options fail, you may need to proceed with a full Clean Install. Be aware that this will erase all data on the drive.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support