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‎02-27-2023 05:26 AM

HP Recommended
Product: HP USB-C Dock G5
Operating System: Microsoft Windows 11

Hello, I bought HP Dock G5 because the dock supports 100W PD but my ASUS Vivobook S15 that supports 90W charging is charging very slowly. Do I need some sw or this laptop is just not compatible? Thanks in advance.

Category:
1 person had the same question
3 REPLIES 3

‎03-03-2023 08:04 PM

HP Recommended

Hi @Vladej 

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

 

I see that you are facing issues with dock.

 

Kindly refer to the steps on this link and let me know if that fixes the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a good day.

 

Treeko

HP Support


I am an HP Employee

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‎03-04-2023 06:12 AM

HP Recommended

Hello, thanks for the reply. But, none of the steps fixed the issue. Is there anything else that I could try?

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‎03-04-2023 09:29 PM

HP Recommended

Hi @Vladej 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link


I hope this helps.
Take care and have a good day.


Treeko
HP Support


I am an HP Employee

Was this reply helpful? Yes No
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