Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎06-02-2022 07:54 AM

HP Recommended
Product: HP EliteBook 820 G3 Base Model Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

When I plug it in it doesn’t blink or do anything it just shows the charging light is on and I already tried to charge the battery by itself I know it’s not discharge I think the battery might not be usable to boot it I hope it is the battery because I can easily fix it

Category:
5 REPLIES 5

‎06-02-2022 12:30 PM

HP Recommended

The battery is internal. Have you tried removing the battery and see if it will turn on and run with the battery removed using just AC power? Sometimes the battery can be so badly degraded it will prevent the laptop from turning on. If it also fails to turn on with the battery removed it is either the motherboard or the AC adapter. 

 

Service Manual 

Was this reply helpful? Yes No

‎06-02-2022 01:32 PM

HP Recommended

I’ve heard some laptops need a battery to run because of the security or something I have tried and it didn’t work I also think it could be the ram too

Was this reply helpful? Yes No

‎06-02-2022 01:35 PM

HP Recommended

No the laptop will run without a battery if it is otherwise working. Bad RAM won't stop it from powering on so its not likely that. Probably the motherboard. 

Was this reply helpful? Yes No

‎06-02-2022 01:38 PM

HP Recommended

What happens if it’s not bad ram but broken ram

Was this reply helpful? Yes No

‎06-02-2022 01:45 PM

HP Recommended

Broken? Like the modules snapped in half? Even with no memory modules inserted, laptop will power on and beep. With bad memory it usually powers on and gives an error message or just hangs. Never dealt with broken RAM. Sorry I don't have optimistic news for you. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.