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‎11-28-2024 02:56 PM

HP Recommended
Product: HP ENVY - 17m-bw0013dx

Hi,

Today the replacement battery "LK03XL" for my laptop has finally arrived. The original battery was already dead and wasn't showing as charging for the last 2 months, and the laptop was just working directly from AC power, so I decided to replace it. Bought one online, double checking the model and part numbers. After removing the old battery and replacing it with new battery, the laptop is not turning on anymore. The charging light also won't come up. Even with the old battery and without battery if I want it to turn on directly with AC power like before. Any thoughts what it might be? Should I put the nee battery in charge for some time since it's new and has been traveling like a month to get delivered? 

Thanks!

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