HP envy 360 laptop broken hinges

[Azahid207]

My HP envy-360 laptop, which is past its expiration date, has started to have problem with its left side hinge. When I try to close it, it makes a cracking noise as if the screen is about to break apart from the side. 

I have seen and heard about many people having the same problem. I took it to a technician today, who refused to fix it saying it could damage the motherboard if he tried to fix it. I can’t travel any where with the laptop. Help and advice would be much appreciated! 

[praveenbv]

Hi@Azahid207,

Thank you for posting on the HP Support Community.

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue. This sounds like hardware related issue with the hinge assembly and in order to fix this issue,  your computer needs to be serviced.  As we have limited support boundaries in the support community as of now. 

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically.  HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution