HP envy broken hinge solution?

[itsAp07]

its been almost 2 years since i got my envy x360, i dont take it any where and usually just sits on my desk. just 2 weeks ago i was doing my routine work as usual and once i was done, went to close the screen and suddenly heard a pop or crack like sound. i was shocked seeing my laptop didnt close completely so i opened up slowly seeing an open space by my right hinge and thank god the screen wasnt cracked. i didnt know what to do as i didnt forcefully close or try to damage it any way so i look into the issue online and found out that it just wasnt me there were many others facing the same issue and its more like a fault on HP's side. i have never tried to bend or close my laptop for past 2 weeks and leave it open once am done with work. looked into fixing the issue but the cost was too much so had to come to the community where i can find some solution. HP look into this problem and fix it up. the damage wasnt caused by the consumer and its more like factory defect.

[Rainbow23]

Hi @itsAp07,

Welcome to HP Support Community. 
 

I see that you are facing hinge issues with your HP ENVY X360 Laptop - 13-Ay0008ne.

This could be a hardware issue with the unit and may need repair. 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.