HP envy hinge broken

[TVZ332]

Dear HP repair team, 

I bought the Envy x360 for my elderly home who only use it at home gently - but now it is unable to close fully and open as the hinge has a  known design flaw - as evidenced by the multiple user complaints and class action lawsuits. It is out of hardware warranty now but as it is a serious design flaw, I want it addressed promptly, thank you. 

[Kuroi_Kenshi]

Hi @TVZ332,

Welcome to HP Support Community!  

Thank you for reaching out regarding your laptop. 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[TVZ332]

I am traveling at the moment, do I have to go to the original purchase country repair shops (USA)? Can you give a quote to send for repairs from Mongolia for example? Or can I go to repair shop in Thailand or other countries that does have a repair shop but different from country of purchase?