HP envy hinge failure

[bobby178]

My HP envy a hinge became stuck and when I opened the laptop caused the metal section and rivets to be ripped out of the plastic, this is clearly a design flaw as has been pointed out by many others on this forum, many of which have received repairs for free even when out of warranty for the exact same breakage.

however, when contacting customer service they demand I pay for the repair and refuse to answer questions regarding how others have received this for free any ideas what I can do, as a student I cannot afford the repair and need the laptop for my work.

[A_Gayathri]

Hi @bobby178 , 

Welcome to the HP Support Community

I understand you are facing an issue with your HP Envy hinge failure. Not to worry I will help you to get a resolution to resolve the issue.

This needs one-on-one interaction hence I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Gaya1238

HP Support