HP envy laptop never worked, am giving one last chance for HP to do the morally right thing.

[Yoshling]

I am not sure if HP reps are actually on here. That is who I am wanting to talk to. Your customer service is extremely confusing, I can not figure out how to talk to a real person except calling, which was useless last time I tried to get help with this.

My laptop, HAS NEVER EVER NOT EVEN ONCE WORKED CORRECTLY. To the point it was basically unusable. The touch pad just glitches and sends the mouse everywhere and clicking randomly, even while no one is touching it. When actually touching it, it just loses it. I once called and was told that I could PAY for a new touchpad. That was obviously not happening because why should I have to pay for a working product, when I did that the first time. Not only that, this product was a 'rebfurbished' one. Clearly no one actually used the laptop.

It has never worked, I am looking for a new laptop now after a few years of not using one period. The morally right thing to do would be to replace this with a modern equivalent version. The laptop was 2014 or 2015 according to the warranty which it showed me when I put the serial number in on the HP support website. I am aware that was a long time ago. I am also not retarded, my father for personally ran a multi billion dollar fortune 500 business that was literally ranked as high as HP when he started, so he basically was top 15 at a company with 3x the employees as HP. I know that this laptop can and should be replaced FOR FREE. I am giving HP one last chance to keep me as a customer. I want to talk to someone who can actually make this replacement happen. Whoever is sent the laptop will clearly see that is it not working correctly. There is no damage. I was able to use the laptop a handful of times with a mouse but even then it is so glitchy it is basically useless. Either way, I did not want to use it with a mouse and keyboard which I had to. It has been sitting in a pile of stuff for years until I just took it out to look at it again, to read the serial number.

The morally right thing to do would be to replace my laptop with an equivalent level of new laptop. I don't expect some top of the line laptop. I want something that is midrange today like that laptop was midrange (possibly high range even) when it was bought.

I am an honest person, so I am telling you 100% without a doubt, I will never buy an HP product ever again unless this is fixed. I was basically robbed $600 by your company, and the customer service number couldn't care less and wanted me to pay hundreds of dollars for a new touch pad without any guarantee it would work. I am so incredibly frustrated I almost don't even want another one even if it was the top of the line one for free. However I want to be reasonable and give your company one last chance to do the right thing and replace my BROKEN LAPTOP.

Like I said my father ran a multi billion dollar business, and private businesses. When something did not work, it was replaced for free 100% of the time. The fact that it wasn't before is astounding to me. I understand the warranty expired long ago, so don't you dare insult me with any comment about that, unless it is so polite that you would tell god himself that. I quite frankly do not care. If that is the policy that you choose to stand with, I will NEVER EVER buy another HP product. I was so excited for my laptop and it was utter trash. I figure it is a glitch, there is no way that most of the products are so bad, how could that be. This is a common issue for this laptop, so there should be zero question that I am being sincere.

I am willing to give HP the benefit of the doubt, and that I received a lemon computer and that customer service rep was new and didn't know what he was doing years ago. I want to talk to someone who works at HP and that can trade me for a new laptop. That is the morally right thing to do, and it is the smart business thing to do. I am a businessman as-well as my father was, so to suggest it can not be fixed would be a complete insult to me and my intelligence, when my family is literally a corporate family through and through. My father ran into Carly Fiorina years ago all the time at the private airports for example, they are same level business people. I hate mentioning this, but quite frankly I don't care. The point being that I know as much about running companies the size of HP as anyone. Someone somewhere can fix this. If you can't, your boss can't. If your boss can't, their boss can. If their boss can't then eventually one boss will. There is no corporate executive that would want a customer as pissed off as me.

So please put me in touch with someone that can actually help me. If not I will be buying a new laptop, and it WILL NOT BE AN HP, not for this one, not for anyone ever. I will never buy another HP product ever again. I have literally bought probably 30 computers in my life time, I am a bit of a nerd. I have had multiple HP computers and they had always worked until this one. I know about pricing of electronics since that is what me and my father do. I know about margins and markups and the factories overseas etc. Without a doubt the correct choice would be to replace my laptop, and as long as it works as it should - HP will continue to have positive cashflow from me down the road.

I understand this is a long and quite frankly absurd post in alot of ways, I just want to make it clear, I am a businessman, my father was an extremely successful businessman, and I know that this problem can be fixed. I know that I am a valued customer because of my wealth. That doesn't mean I am a sucker and would buy another garbage laptop without being shown HP is morally just and smart at business. I have read mixed reviews online on getting replacements but I am giving it one last shot before I buy a different brand, which I would prefer not to do.

So please get me in touch with someone who can help me with the exchange, or lose me as a customer for ever.

Thank you for your time.

[Lil_Boy_Blue]

Hi
Make, Model and OS please.
SKU: if possible by this method
WinKey + R and type
msinfo32
Read Line 9
System SKU: N6K07EA#ABU

Please do not post Serial Numbers.

It seems that you don't want to try and fix the Machine but get a replacement.

I suspect that after lying in a heap of stuff for several years the Battery has failed, which should show up on the diagnostic.

Along with other defective parts.

It came with Windows 8.1 (64-bit), which can be found here  for a re-install.

[Echo_Lake]

@Yoshling

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

Thank you for visiting the HP Support Community.

[Yoshling]

I was able to reach a satisfactory agreement with hp support through facebook messenger.

Thank you for your response.

[Yoshling]

I thank you for trying to help me. I suppose in my frustration I was a little angry and yes maybe asking people with more knowledge would of been better. I was able to reach a satisfactory agreement with customer support, so this is not as urgent. I may try to fix this laptop at a later date, but for now I will just be buying a modern one with a discount from HP.

Thank you for your time and effort.