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‎12-19-2019 03:35 PM - edited ‎12-19-2019 03:36 PM

HP Recommended
Product: Envy 17” touchscreen
Operating System: Microsoft Windows 10 (64-bit)

Bough expensive HP envy 17” touchscreen laptop a year and 3 months ago. Took care of this laptop really well since i had all my study material on it.  2 days after the yearly warranty ended the audio jack gave up. 2.5 months after the warranty ended i shutdown my laptop and next morning turned on to see hp blank screen with circle processing and computer giving “chu chu” noises. May be the hard disk gave up all of a sudden.. I’m a medical student and had tons of important files and have exams coming up.. why do hp products start breaking right after their yearly warranty end? Happened to my other laptop too (its screen gave up).. not to mention the immense time it has wasted. 

1 REPLY 1

‎12-20-2019 01:51 AM

HP Recommended

Hi

Good question

"why do hp products start breaking right after their yearly warranty end?"

 

In the EU it is a 2 year warranty, so the question should be..

"How/Why do HP make laptops in China that last 1 year in the US and 2 years in he EU?"

on the same production line.

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