HP envy x360 Hinge problem

[LokendraMorda]

Hello everyone.

 I trusted and bought HP envy x360 in 2020. Today I was using it like as usual normally.

And when I was done with my work and tried to close laptop, it's right side hinge got stuck all of a sudden and cracked.

Laptop's screen is broken now and hinge is still stuck there at it is.

It's a manufacturer defect and you all know it. I won't pay for something that isn't my fault at all. HP should know it and do all that is need to be done. 

I'm a student and I was trying to get an internship or job with it but now it's broken and I'm very sad right now as it's out of warranty and I don't have money for repair. I don't know what to do.

Please help me out with this issue.

[Treeko]

Hi @LokendraMorda 

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.
Take care and have a good day.

Treeko
HP Support
 

[LokendraMorda]

This wasn't helpful at all.

I talked to customer care, they said I have to pay for all the damage even tho it wasn't my fault at all. 

This laptop and my college fees are already on loans. I don't know how I'm gonna pay for this.

I can't even get a job now 😭

[Treeko]

Hi @LokendraMorda 

I've sent you a private message with the instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

I hope this helps.
Take care and have a good day.

Treeko
HP Support
 

[LokendraMorda]

I checked your private message. And it wasn't helpful