HP envy x360 Right Hinge Broken

[GregEpic]

I brought an HP envy x360 laptop pm may 2 2021 and only 4 months later the right hinge broke without any damage or misuse, just a loud crack. The screen broke along with the hinge, which made it very expensive to repair. Doing some research,  I saw that people got replacements for free with the same HP model without warranty for the model having a defect in the hinge. I would like a replacement too, as the hinge and screen was cracked due to the hinge.  HP contact me.

[GregEpic]

It says there's a reply but I can't see it

[Kuroi_Kenshi]

Hi @GregEpic.

Welcome to HP Support Community!  

Thank you for reaching out regarding your laptop. 

We understand how important it is to have your device functioning properly, and we're here to assist you.​

To ensure your device receives the appropriate care, we recommend visiting an authorized HP service center. Our certified technicians can provide a thorough diagnosis and offer the best solutions to address the issue.​

You can locate the nearest HP service center using our Service Center Locator:​

🔗 HP Service Center Locator

If you need further assistance or have any questions, please don't hesitate to contact us.​

Best Regards,

[GregEpic]

Dear HP Support,

Thank you for your response regarding the hinge issue on my HP Envy x360 laptop. I understand that you’ve suggested visiting a physical service center, but unfortunately, I’m unable to travel that far due to the location being so far and lack of transportation. I would like a refund or possibly store credit. Please help

[GregEpic]

Dear HP Support,

Thank you for your response regarding the hinge issue on my HP Envy x360 laptop. I understand that you’ve suggested visiting a physical service center, but unfortunately, I’m unable to travel that far due to the location being so far and lack of transportation. I would like a refund or possibly store credit. Please help and tell me if you need pictures for proof of damages.

[Hawks_Eye]

Thanks for getting back to us.

These requests are best addressed over the phone with our dedicated support team for your region. 

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Regards,

Hawks_Eye